01
Enquiries arrive in different places
Calls, forms, WhatsApps and emails can sit across separate tools, making it difficult to maintain one clear view.
Lead Concierge
Lead Concierge for clinicsthat are losing enquiries before they book.
Lead Concierge helps clinics see, track and improve the way calls, forms, WhatsApps and other enquiries are handled, so fewer opportunities disappear between first enquiry and booked consultation.
Direct answer
What is Lead Concierge?
Lead Concierge helps clinics see, track and improve the way calls, forms, WhatsApps and other enquiries are handled, so fewer opportunities disappear between first enquiry and booked consultation.
Best fit
Who is this for?
Clinics already receiving enquiries but lacking clear follow-up visibility
Clinics dealing with missed calls, forms or WhatsApp enquiries
Clinics where response times are slow or inconsistent
Clinics unsure which enquiries have been contacted or progressed
Clinics not ready for full managed growth but needing to stop leakage
The problem
What gets in the way?
02
Missed enquiries are hard to see
A missed call or unanswered form can disappear without a clear owner or status when visibility is limited.
03
Slow response reduces opportunity
Delays give prospective patients more time to continue searching before your clinic has responded.
04
Marketing reports stop too early
Traffic and lead totals do not always show whether an enquiry was contacted, followed up or moved towards a consultation.
Why this exists
Solve the decision problem before adding activity.
Clinic owners often see a monthly lead total but cannot answer the operational questions behind it: who replied, how quickly they replied, whether a missed call was returned, whether a form was followed up, and whether an enquiry progressed towards a consultation. Lead Concierge creates a practical review layer around those hand-offs without pretending software can replace the clinic team.
Example scenario
Forms arrive, but response time is unknown
The clinic receives website forms but cannot see how quickly each one is contacted or whether follow-up happens after the first reply.
Example scenario
Calls and WhatsApps have no shared status
The owner sees activity across several channels but cannot tell which enquiries are active, closed, uncontacted or booked.
Example scenario
Ad reports stop at lead volume
The clinic pays for campaigns but cannot connect enquiry generation with response speed and booked consultation visibility where systems allow.
Example scenario
A CRM exists, but process discipline is weak
The software is available, yet statuses are inconsistent and owners still lack a reliable monthly view of handling gaps.
Package scope
What is included?
A defined scope, clear review cadence and visibility appropriate to this package level.
Everything in Growth Diagnostic
ClinicGrower OS Lite + Lead module
Lead capture visibility
Lead pipeline view
Lead status tracking
Missed enquiry visibility where technically available
Speed-to-lead monitoring
Basic WhatsApp enquiry capture where technically supported
Basic missed enquiry follow-up flow
Follow-up prompts
Monthly lead leakage summary
Monthly lead handling review
Lead response recommendations
Working limits
What are the package limits?
- One clinic location
- One main enquiry process
- Basic automation only
- Monthly review cadence
- The client still handles all enquiries
Outside scope
What is not included?
- Google Ads management
- SEO delivery
- Meta Ads management
- Landing pages
- Full CRM build
- Manual lead chasing
- Call answering
- Receptionist service
- Sales training programme
- Complex WhatsApp automation
- Booking system replacement
- Any guarantee of bookings
Client responsibility
The client remains responsible for answering calls, replying to enquiries, following up leads, booking consultations and converting enquiries into paying patients. ClinicGrower does not act as a receptionist, call centre or sales team unless separately agreed.
Ongoing delivery
What happens after setup?
Lead leakage review
Review missed, delayed or incomplete enquiry handling signals available from connected sources.
Response-speed review
Compare response expectations with available timestamps and identify routes that need a clearer owner.
Status and follow-up review
Check whether lead statuses and next actions are being used consistently enough to support decisions.
Recommendations and action list
Give the clinic a short, prioritised list of handling improvements for the next review period.
Delivery
How does it work?
- STEP 1
Review sources
Review the calls, forms, WhatsApps and other enquiry routes currently in use.
- STEP 2
Map routes
Map where each enquiry arrives and who is responsible for the next step.
- STEP 3
Track response
Add response-time and lead-status visibility where the setup allows it.
- STEP 4
Find leakage
Identify missed, delayed or incomplete follow-up points in the enquiry process.
- STEP 5
Review monthly
Summarise the leakage signals and recommend practical handling improvements.
Measurement
What do we review?
Lead source visibility
Speed-to-lead
Missed enquiry visibility where technically available
Lead status
Follow-up gaps
Booked consultation visibility where connected
Monthly leakage summary
Growth ladder
Where does this fit?
Next step
Growth Diagnostic
Adds ongoing visibility, reporting and diagnosis before enquiry-handling changes.
Current package
Lead Concierge
Focuses on enquiry leakage, response and follow-up visibility.
Next step
Starter Engine
Adds one focused treatment campaign designed to create new enquiries.
Next step
Clinic Growth Engine
Moves into the fuller managed clinic growth system.
Buying questions
Common objections, answered directly
Why not just buy another CRM?
A new system does not automatically create a consistent response and follow-up process. Lead Concierge starts with the routes and tools already in use, then identifies where visibility or ownership is weak.
What if our team is slow to respond?
The review can make the delay visible and recommend a clearer process, but only the clinic can resource the team, answer the enquiry and complete the follow-up.
Does this make sense before buying more leads?
It can. If current enquiries are not being handled consistently, adding campaign activity may increase volume without resolving the underlying leakage.
Will every channel connect?
No. Visibility depends on platform access, permissions, consent, integrations and technical availability. Manual gaps are documented rather than hidden.
Questions
Frequently asked questions
Is Lead Concierge a receptionist service?
No. Lead Concierge gives your clinic clearer lead capture, status, response and follow-up visibility. Your own team remains responsible for handling every enquiry unless a separate service is agreed.
Will ClinicGrower answer calls for us?
No. Call answering is not included. Call and missed-enquiry visibility can be added where tracking is enabled and technically available, but your clinic team must answer and return calls.
Does Lead Concierge replace our CRM or booking system?
No. It is a light enquiry-visibility and follow-up layer. It does not replace your CRM, booking system, clinical records or front-desk process.
Can it connect to WhatsApp?
Basic WhatsApp enquiry capture may be supported where the clinic's setup and permissions allow it. Complex WhatsApp automation is outside this package.
Can Lead Concierge guarantee more bookings?
No. ClinicGrower does not guarantee lead volume, booked consultations, treatment sales, revenue or ROI. Results depend on enquiry volume, team response, follow-up quality, market conditions and the clinic's booking process.
What happens if our team does not follow up?
The reporting can show follow-up gaps and prompt action, but it cannot replace your team's work. Unanswered or poorly handled enquiries may still be lost if the clinic does not act.
Is this for clinics already getting leads?
Yes. Lead Concierge is designed for clinics already receiving calls, forms, WhatsApps or other enquiries but lacking clear visibility over response and follow-up.
Will you chase every lead for us?
No. Lead Concierge can support visibility, prompts and a basic missed-enquiry flow where technically possible, but the clinic team remains responsible for personal follow-up and booking conversations.
Is it useful if we already have Pabau, Fresha, Phorest or HubSpot?
It can be. Those systems support clinic operations or CRM activity; Lead Concierge focuses on the growth question of what happened after an enquiry arrived and where follow-up visibility is missing. The exact connection depends on access and technical capability.
Is it useful if we are not running ads?
Yes, if the clinic receives enquiries from organic search, Google Business Profile, referrals, social activity or direct website visits and needs a clearer handling process.
When should we move to Starter Engine or Clinic Growth Engine?
Starter Engine is the next step when one treatment needs focused campaign activity. Clinic Growth Engine is more appropriate when the clinic needs broader managed acquisition, SEO, local visibility, CRO and measurement.
What to do next
See where existing enquiries are being lost before adding more activity.
Start with your Clinic Growth Score to identify whether lead handling, response time or follow-up visibility is the priority gap.
ClinicGrower does not guarantee lead volume, booked consultations, treatment sales, revenue or ROI. Results vary by clinic, enquiry volume, team response, follow-up process and market conditions.